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  • Deliveries

    Can I ask that my goods are left in a safe place if I am not in when the courier calls?

    No. Our delivery service requires a signature for the goods upon receipt. We can pass a delivery instruction to leave your goods with a specific neighbour, if that is more convenient. Please e-mail us your delivery instruction straight after your order is placed, so we can pass it on time for delivery.


    Can I track the delivery of my order on-line?

    Yes, you will be sent tracking details via the mobile number or email address you left when you placed the order. This will allow you to track the progress of your delivery on-line via our couriers website.

    Can I arrange my goods to be delivered at a specific time?

    No. Unfortunately, our courier does not allow us to book time slots for deliveries. You can track your delivery online, however. A time slot may be quoted by our courier, but delivery within this period is not guaranteed.

    Since delivery service is signature only, we can pass the delivery instruction to leave your goods with a specific neighbour, if you wish. Please e-mail us your delivery instruction straight after your order is placed, so we can pass it on to the courier on time for delivery.

    The courier has damaged the packages you sent, what sould I do?

    In the unlikely case that part of your furniture has become damaged on its way out to you, please Contact Us and we will get replacement parts out to you asap.

    Please remember to first check all the other parts for any additional damage and to make sure that nothing is missing. Then please let us know the part number(s) of any affected parts and we will have them replaced. You can find the part number listed in the front of the assembly guide provided.

    How much is delivery to my address?

    Delivery to most mainland UK addresses are free. Please use the postcode checker found on any of our listings to check the cost of delivery to your address.

    Can I have my order delivered over the weekend?

    We do not currently offer the ability to book weekend deliveries. Apologies for that.

    I live in the Channel Island, Isle of Man or Scottish Island, will you deliver to my address?

    Yes. Any additional shipping fees will be added clearly during checkout. To check if any shipping fees will apply to your address, please enter your postcode in the postcode checker box found below the Buy Now button on every page showing details of the product.

    Can I request delivery on a specific date?

    No. Apologies, but we are not currently able to offer delivery on a specific date. Deliveries are expected between 2 and 3 working days from the date of purchase. Tracking information we be sent to you once available. These tracking details will allow you to check your expected date of delivery on-line via our couriers website.

  • Assembly

    Can my corner desk be assembled with the longer desktop on either side?

    Some of our corner desks allow for the longer length of the desktop to be assembled on either the right or left hand side. If this can be done, it will clearly say so in the listing with the words “Reversible” in the product title.

    This this furniture flat packed?

    Yes. All our furniture is delivered flat packed and requires self-assembly. A step-by-step assembly guide is always provided, as are any tools required. You can also view the assembly of one of our desks in Youtube:

    https://www.youtube.com/watch?v=m52KCyEOEx4

    Most of our desks follow the same principle, so this video may be helpful if needed.

    Do you provide customised furniture?

    No. All our furniture is sold flat packed, and is exactly as described in the listings. We do not provide any custom made furniture.

    Do you provide an assembly service?

    No. Apologies, we do not provide an assembly service of any kind. You will be required to assemble the furniture after delivery. All our products are delivered with easy to follow assembly instructions, fittings and a screwdriver where applicable. You can also view the assembly of one of our desks in Youtube:

    https://www.youtube.com/watch?v=m52KCyEOEx4

    Most of our desks follow the same principle, so this video may be helpful if needed.

    Will Piranha Furniture cover any labour costs associated with assembly of our flat packed furniture?

    All our furniture is sold and delivered flat packed and requires self assembly. Piranha Furniture takes no responsibility for any labour costs incurred during the assembly of furniture purchased from us. Should there be an issue with any parts received, please contact us right away.

    All our products are delivered with easy to follow assembly instructions, fittings and a screwdriver where applicable. You can also view the assembly of one of our desks in Youtube:


    https://www.youtube.com/watch?v=m52KCyEOEx4


    Most of our desks follow the same principle, so this video may be helpful even if you have purchased a different item of furniture.

    How do I know how big my piece of furniture will be when assembled?

    All our listings include images showing the dimensions of the furniture. These dimensions are shown in millimetres (mm). If you wish to convert these lengths to feet and inches, please us an on-line unit converter.

    Can I download a copy of the assembly guide

    The courier has damaged the packages, what should I do?

    In the unlikely event that part of your furniture has become damaged on its way out to you, please just Contact Us and we will get replacement parts out to you asap.

    Please remember to first check all the parts for damage, making sure nothing is missing, then please let us know the part number(s) of any problem parts. There is a parts list at front of the assembly guide provided. Photo's of any damage are appreciated if at all possible.

  • Ordering

    Can I pay for my order over the phone?

    While we are happy to answer any questions over the phone, we are an internet company and are not currently set up to take payments this way. Please make payment for your order using our secure online checkout.

    Do you sell parts separately?

    No. Sorry, all our furniture is delivered pre-packed and is sold complete as shown in the listings. We do not sell separate parts for any of our products.

    Do you have swatches of the finishes you can send prior to purchase?

    Yes. We can email you images of the finishes used on our furniture. Please just message us and ask which finishes you would like images of. We do not have any physical swatches or samples we can send you.

    Will I get an invoice?

    There are no invoices included in the delivered packaging. Please Contact Us us to request a copy of your VAT invoice.

    Will my furniture come with the plants, books, computers and other accessories shown in the photos?

    Errrrr… no. These were only used when the photos were taken to set the scene and provide scale.

    What payment options do you provide?

    Orders can be paid using all major debit and credit cards or PayPal.

    Please note, we do not take payments over the phone. All orders should be placed and paid for on-line.

    Can I make a VAT free purchase if I order from a tax free state such as the Channel Islands?

    We are not able to offer VAT deducted prices for orders under the value of £500.00. Apologies for that. We are, however, able to provide, on request, a full VAT invoice for your records if you require this to make any claim for tax reimbursements.

    If your order is for a value of over £500.00, we advise that you contact us directly prior to purchase so that we can make the necessary clerical arrangements.

  • Cancellations and Returns

    Can I return my order?

    Yes. You are free to return any unused goods to us within 30 days of purchase. You will not be charged for this return and a full refund will be issued as soon as the goods have been returned and checked.

    Please make sure the furniture is sealed in its original packaging and made ready for transportation. Once this is done, Contact Us requesting a return and we will make all the arrangements for you.